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Text-to-Speech (TTS) technology enables businesses to enhance their customer experience. It allows companies to expand their services and support customers’ needs. Latter improvements in technology have allowed more and more companies to use TTS.   What is the TTS technology? Text-to-speech (TTS) is a model of technology that reads text aloud. It takes the written …

Reinforce your business with Text to Speech (TTS) technology Read More »

Regardless of your business activity, if your company deals with customers and has a customer care department, then you already know that nowadays, clients are more demanding and powerful than ever before. Most of the consumers possess more knowledge than they did previously. Consumers’ voice has power. Customer reviews can make or break your brand’s …

Five best practices to rock your customer service with omnichannel marketing Read More »

How can social media and chatbots boost eCommerce? “My eCommerce business does not need social media. It is running smoothly without it.” Said no business person, ever, in our digital era. If you want to stay in business, you need to adopt social media. Ignoring it can potentially mean handing customers to your competition. In …

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What is a chatbot and how can you use it in marketing? A chatbot is a software app that companies use for online messaging between them and their customers. The conversation process is an automated communication that usually employs a predefined or conversational AI (Artificial Intelligence) to ensure a personalized customer experience. You can use …

Build your customer support chatbot in 4 steps Read More »

What is a robocall? You might not be familiar with the term, yet there is a high probability you have received a robocall. Robocalls are calls generated by a robo or autodialer. They play a recorded message instead of an actual live person speaking when the phone call recipients answer. Robocalls have been widely used …

How can your business benefit from robocall services? Read More »

OTP (One-time password) Integration for Developers Even though we live in the century of technological disruption, surprisingly enough recent research shows that 42% of organizations still rely on sticky notes to manage their passwords, whereas 59% of IT professionals state that the companies they work for, depend on human memory to manage passwords. Facts that …

How can you conquer the most common security risks with OTP authentication? Read More »

Despite Covid-19 pandemic, the tourism season is approaching so hospitality businesses need to start getting ready to open again in the next few months, to welcome tourists from all over the world. Now is the time for the hospitality industry to plan and set in motion their reopening marketing strategies. We have put together a …

Post covid-19 marketing in the hospitality Read More »

Why is after-sales service and why is it important? After-sales service is a critical touchpoint that enables your business to make sure its products and services meet or excel the customers’ expectations. There are diverse methods to apply after-sales service to your company to ensure clients are satisfied with the products and services of your …

7+1 best practices to optimize your after-sale service Read More »

With more than 3 billion mobile users worldwide, mobile apps compete for their attention, as most lose almost 71% of their users three months after acquisition. To retain users, apps can directly communicate with them via push notifications, only if they have opted-in. The churn rate, the rate at which customers stop doing business with …

How can mobile push notifications improve retail app retention? Read More »

Whether you have a newly developed online store or a long-established eshop, generating more website traffic is vital. You have invested time, money, and effort to build and launch your eCommerce business, so you do want to attract more and relevant people to your eshop. The math, in this case, is quite straightforward. The more …

6 proven tactics to boost web traffic to your e-Commerce website Read More »