VIBER MESSAGING
Utilize the Viber Business API to effectively reach a huge audience.
You may deliver session messages to your consumers via Viber messaging, significantly lowering your operating costs.
Overview
Viber for Business: Personalize it
Provide individualized one-on-one encounters, and your business will develop as a result.
Always start a conversation that people will remember.
Give each inbox personalized one-on-one interactions! Make an immediate impression and establish your presence by using Viber's rich media messaging features, such as the app's brand-new video messaging capability.
Establish confidence by prioritizing security
Get your confirmed Blue Tick and begin developing trustworthy partnerships. Share critical information while remaining certain that your communications are end-to-end secured and GDPR compliant.
A level of security that your clients can comprehend
You may improve client loyalty and sense of security by having all communications occur in a safe, completely secured environment.
An API you can rely on
Add the Viber API to your current setup. With the help of Routee Failover, you can achieve complete omnichannel consumer interaction. Failover switches to SMS when WiFi is unavailable, ensuring that your message is always delivered on time.
Use cases
# Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client
# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['TWILIO_AUTH_TOKEN']
client = Client(account_sid, auth_token)
message = client.messages.create(
from_='+15017122661',
body='body',
to='+15558675310'
)
print(message.sid)
A cutting-edge API to support your business case
Customer Engagement with Viber Video
Provide instructional videos With the help of video messaging, brands may provide better post-sale support, such as instructions for assembling furniture, electric appliance use, gardening counseling, etc.
Customer Support with Chatbots
Viber bots for round-the-clock assistance and more communication In order to provide clients with round-the-clock availability, simplified communication, Viber Bots are searchable as channels in the Viber UI and are searchable by end users. This helps to convert the target demographic into paying customers.
Customer Satisfaction with two-way messaging
Gather timely feedback and reviews. When using the product or service, customers can send over videos for immediate assistance. Businesses can simultaneously gather customer input and reviews for potential future improvements, and favorable evaluations can help spread the word about a website or on social media.
Customer Satisfaction
Set up meetings with your clients. Ask your clients about their preferred times and dates so you may set up appointments with them using Viber and Conversations.
Travel
Send rich content messages that highlight your most recent travels. Utilize a platform that is both highly entertaining and successful to speak directly to your audience.
Sales
Make use of videos to advertise fresh goods Businesses can use video to describe a product's benefits, market new products, assist customers in making a decision, and promote new services.
# Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client
# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['TWILIO_AUTH_TOKEN']
client = Client(account_sid, auth_token)
message = client.messages.create(
from_='+15017122661',
body='body',
to='+15558675310'
)
print(message.sid)
Capabilities
Utilize Viber to Show Off Your Ideas
Everything you require for rich and intimate connection.
Get your brand badge recognized
Send messages with a blue tick and become recognizable with a verified sender name. Users may upgrade their membership to the service at any time by clicking the updated subscription checkbox next to the confirmed sender checkmark, which signifies that Viber has validated your brand.
Get your brand badge recognized
Increase consumer engagement by including up to 1,000 characters worth of photos, videos, and URLs in your communications. Learn more about the Viber Business Messages API.
Automate your chatbots to handle more.
Create a chatbot to respond to the most typical inquiries immediately on Viber, with the opportunity to switch to real operators without losing context or the history of the interaction.
Ensure prompt delivery at all times
To guarantee that your messages are always sent to your clients, use the Rotuee fallback option. Utilize a single platform to combine Viber alerts with those from SMS, voicemail, email, and other channels.
Sign up to request access
You must create a WhatsApp Business Profile and submit a request to allow your Routee numbers for WhatsApp before you can use the WhatsApp Business API in production.
Benefits
Always start a conversation that people will remember.
Make a statement right now.
Give each inbox personalized one-on-one interactions! Make an immediate impression and establish your presence by using Viber's rich media messaging features, such as the app's brand-new video messaging capability.
Establish confidence by prioritizing security
Get your confirmed Blue Tick and begin developing trustworthy partnerships. Share critical information while remaining certain that your communications are end-to-end secured and GDPR compliant.
A level of security that your clients can comprehend
You may improve client loyalty and sense of security by having all communications occur in a safe, completely secured environment.
An API you can rely on
Add the Viber API to your current setup. With the help of Routee Failover, you can achieve complete omnichannel consumer interaction. Failover switches to SMS when WiFi is unavailable, ensuring that your message is always delivered on time.
Service Highlights
Failover services
Routee can set-up intelligent failover solutions in case your messages are not read. Never miss an opportunity to connect with your audience.
Massive scalability
Do you have hundreds or even millions of customers? Routee can dispatch your messages accurately and securely to take full advantage of Viber.
Import date to CRM
Your customers’ data collected via Viber can easily be imported into all the leading CRM systems. Leverage this messaging information across your business.
One-to-One marketing
Your customers’ data collected via Viber can easily be imported into all the leading CRM systems. Leverage this messaging information across your business.
Intergrated analytics
Detailed real-time reports on Transactional or Promotional message type delivery and read status, recipient location and conversion rate data.
Active engagement
As Viber has grown in popularity, its audience has become diverse and highly engaged across this messaging platform.
Rich multimedia
Create engaging and attractive campaigns. Send and receive rich messages that include text, images, buttons, emoticons, stickers, video and voice content.
Easy platform setup
Don’t worry about the technical side of things. Create and send campaigns in under 5 minutes with our easy yet powerful Viber tools.
Are you a developer?
Do you want to see our API docs? Check out our API documentation today!
Use Cases
Retail
Inform your customers about new products or services, offers and discounts. Increase sales and reduce cart abandonment with Viber messaging.
Travel
Send rich content messages that showcase your latest destinations. Speak directly to your customers with a channel that is both highly engaging and effective.
Real Estate
Make life easier for clients interested in any given property by updating them about discounts and offers based on their preferences.
Financial
Inform your clients about new services that improve the customer experience – all with fast and secure Viber Messaging services from Routee.
Gain with Routee
Useful insight for all
You can easily use the service with apps on all the leading operating systems. Interact with your audience when they want you to contact them, with media-rich messages they will want to read. rs.
Use Viber for everything
Routee’s Viber Messages can function as transactional, or promotional communications, and support text, images, buttons, and links all within the same message.
Segment customer base
Send segmented campaigns based on your customer preferences. Viber Messaging is highly targeted and personalized, including the recipient’s name, to maximize communication ROI and conversion rates.
Brand and performance
Higher conversion rates and brand loyalty can be achieved when well-crafted Viber messages are sent to segmented customer groups. Put the right offers in front of the right people, every time.
Cost effective channel
Viber messaging is charged per delivered message, with no hidden costs or additional fees. Pay only for the messages that reach their audiences and nothing more.
Maximum security by default
Routee’s Viber Messaging servers are provided via a private cloud. As our servers are fully secured with a firewall, your business can be confident that each message will be sent securely to each recipient.
